Insight RSA 5.50 Demo

September 2010


1

Insight RSA 5.50 Demo


Course description

These demonstrations provide a detailed overview of the prerequisites, installation,
and configuration of HP SIM (Systems Insight Manager) and
Insight RSA (Insight
Remote Support Advanced) for a Windows
-
based CMS (Central Management
Server). As of Insight A.05.
5
0, the CMS can be installed on a VMware ESX or ESXi
virtual machine, so several demos have also be included for that type of installation
.

The demos will also provide information on the prerequisites, installation, and
configuration of some of the more common managed endpoint servers.


Note

These demos should be considered idealized configurations that will likely differ
for your particular

configuration. You should therefore always refer to the most
current product documentation when performing an installation.


The demos are presented
as follows:




Install, configure, and verify the operation of the Insight RSA CMS (Central
Management Serv
er).



Discover and configure Insight RSA to monitor and collect information from
managed:


HP
-
UX Servers


Linux Servers


SMS (Storage Management Servers)


Windows Servers


P4000 SAN Solutions


Tape Libraries

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

Use Installation Advisor to verify event protocols and collect logs for support.



Verify the event monitoring and collections are operational.


The Resources page, located at the end of the demo modules, include links to
technical, softwa
re, and general information re
lated to Insight Remote Support
.

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Demo
1

—

CMS
Installation Options


Note

Please refer to the latest documentation for the up to date list of prerequisites.


Note

The initialization and registration of Remote Support Software

Manager
(RSSWM) can only be performed by a user who is logged onto the Hosting
Device via the system console or Remote Desktop Connection session. Do not
attempt to initialize or register via a non
-
console mode Terminal Services or
Remote Desktop Connecti
on session. For Windows 2003, you need to use the

/console switch (c:
\
windows
\
system32
\
mstsc.exe /console). For Windows

2008, you need to use the /admin switch (c:
\
windows
\
system32
\
mstsc.exe

/admin).


Note

The CMS needs to be any HP ProLiant x86 or x64 wi
th Insight Management

Support.


Verifying hardware and software requirements

1.

Go to the System Information screen of the CMS, and click
Start


All Programs


Accessories

System Tools

System Information
.

2.

Verify that the server has the minimum required
memory as defined by the
Release Notes.

3.

Expand
Components


Storage


Drives
and ensure that the minimum required
free space as defined in the Release Note is available.

4.

Expand
Internet Settings


Internet Explorer
, and go to
Summary
. Verify that
the Inter
net Explorer version is
7
.0 or later or Firefox version 3.
6

or later.

5.

Expand
Components

Network
, and click
Adapter
. Verify that the server is
assigned a static IP address.

6.

Expand
Software Environment
, and click
Services
. Ensure that the SNMP Service
and
SNMP Trap Service is installed and running.

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Creating an administrator account

For security reasons it is always best to set up a user with administrator rights on the
CMS. You can use that user when a user with administrator rights is required.

1.

Right
-
clic
k the
My Computer

icon, and click the
Manage

option. The Computer
Management window appears.

2.

Expand
Local Users and Groups
, right
-
click
Users
, and select
New User
.

3.

In the New User screen, enter the new user details. As appropriate, set the
password options
.

4.

Click
Create
, and then click
Close
.

5.

In the right pane of the screen, right
-
click the new user created, and click
Properties
.

6.

Click the
Member Of

tab in the new user‟s Properties screen. Click
Add
, and
then enter
Administrators
,
Remote Desktop Users
, and
Distributed COM
Users

in the "Enter the object names to select" field.

7.

Click
Check Names
, and then click
OK


OK

to close the dialog box.

8.

Log off from the current user and login with the newly created user.

Setting up Advanced Proxy Settings

1.

Open Add Remove programs dialog box, and click
Add/Remove windows
components
.

2.

Select
Application Server
, and click
Details
. Ensure that Internet Information
Service (IIS) is selected.


Note

IIS is only required if the Remote Support Network Components ne
ed to be
installed.


3.

Also, ensure that Internet Explorer Enhanced Security Configuration is not
selected. If it is selected, clear it, and click
Next

to uninstall it.

4.

Go to Internet Explorer properties to enter your proxy server details.

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After you have configured the proxy settings, you can verify the connectivity to HP
backend by using the following methods:



To test the connectivity between the Remote Support Client on the CMS and the
HP Support Center, use the URL:
https://services.isee
.hp.com/version/index.html
. The response should be a
version number, for example 05.16.08.133.



To test the connectivity between the CMS and the Software Management server
within the HP Support Center, use the URL:
https://rsswm.software.hp.com:443/site
. T
he response should provide the status
of the Software Management server.

Installing the .NET Framework

1.

.NET Framework version 2.0 is required to run Insight Remote Support. To install
.NET Framework 2.0, go to the folder where you have saved the setup file
. If you
do not have the setup files, you can download .NET Framework 2.0 from
http://msdn.microsoft.com/en
-
us/netframework/aa731542.aspx.


Note

If you install .NET Framework 3.x on a system that does not have version 2.0
installed, the installer will auto
matically install version 2.0 for you. This will
complete .NET Framework 2.0 requirement for Insight Remote Support
Advanced. Do not uninstall .NET Framework 2.0 from a .NET Framework 3.x
installation as Insight Remote Support Advanced will not function wi
thout it.


2.

Click the
dotnetfx.exe

file to start the installation and click
Next
.

3.

Accept the license agreement and click
Install
.

4.

Click
Finish

once the installation is complete.

Installing Java

1.

Now, we will download and install Java which is one of the prerequisites. Go to
http://java.sun.com/getjava

to download and install Java.

2.

Follow the onscreen prompts to complete the Java installation.

3.

Once the installation is complete, go to the Internet

Explorer properties to verify
if the installation was successful by opening Internet Explorer and viewing
Properties
.

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Verifying SNMP settings

1.

Go to
Start
→

Administrative Tools

→

Services

to set the SNMP Services
parameters required for the
CMS to securely send and receive traps.

2.

Double
-
click
SNMP Service
.

3.

On the
Traps

tab, make sure a community string is listed and local host and
127.0.0.1 exists as a trap destination.

4.

Go to the
Security

tab, and ensure that
Accept SNMP packets from any h
ost

is
selected.

5.

Restart the service for the changes to take effect.

Installing ProLiant Support Pack (PSP)



Caution

Do not install PSP on a CMS that is hosted on a VMware ESX or ESXi Server.


1.

Do not install PSP on a CMS that
is hosted on a VMware ESX or ESXi Server.

2.

Now, we will install the PSP which is one of the prerequisites. Go to the folder
where you have saved the PSP setup file, you can also download it from
www.hp.com
.

3.

Click the executable file, and then click
Extract

to extract the files. Once the files
are extracted, run the
setup.exe

file to start the installation.

4.

Select
Local Host
, and click
Next
. Set the
Bundle Filter

options, and click
OK
.

5.

Click
Configure Now

for the HP System Management Homepage. You can
assi
gn who has access to the System Management Homepage and their level of
access on the Operating System Groups screen.

6.

HP recommends using Trust by Certificate on the Trust Mode screen. This option
permits secure tasks from the HP SIM server to be run on on
ly those systems that
have the required certificate. Selecting Trust by Name permits secure tasks from
the HP SIM server to be run on only those systems where the HP SIM server
FQDN or IP address have been defined. Selecting Trust All permits secure tasks
from the HP SIM server to be run on any system. Select the appropriate trust
mode and click
Next
.

7.

Select
IP Binding
, if needed, and click
Next
.

8.

Select
IP Restricted Login
, if needed, and click
Next
.

9.

Now, we will configure the HP Insight Management Agent
s. To do so, click
Configure Now

for the HP Insight Management Agents.

10.

At the SNMP Settings screen, you can define how frequently the IM Agent
collects data. The frequency can be between 5 seconds and 60 minutes. For full
functionality between the IM Agen
ts and HP SIM, select Enable SNMP Sets and
then click
Save
.

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11.

Now, we will configure the Version Control Agent for Windows. To do so, select
Configure Now

for the Version Control Agent for Windows.

12.

Enter the details on the Version Control Agent Setup scree
n, and click
Save
.

13.

Now, click
Configure Now

for the HP Insight Management WBEM Providers for
Windows Server 2003/2008.

14.

Enter the account name and click
Save
.

15.

Select
Reboot System After Installation
, and click
Install
. Now the PSP will install
and the system will reboot after installation.

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Demo 2
—

Installing and configuring HP Systems

Insight Mana
ger


Note

This demonstration uses the SQL Express Database and a typical installation of
HP SIM. Refer to the HP SIM
Installation & Configuration Guide for details
associated with using other databases or a custom installation.


Installing HP SIM

1.

Login to the CMS using the administrator account you previously created.

2.

Go to the location where you have saved the HP SIM

setup file. Open the
executable file to extract the contents.

3.

Select the folder where you want the extracted files. Once all the files are
extracted, the installation will start.

4.

Click
Next
on the installation screen to begin installation.

5.

Select the
I
nstall

and Use SQL Express option, enter the password for the HP
SIM service account, and click
Next
.

6.

On the Select Installation Type screen, select
Typical
, and click
Next
to continue.

7.

You will again be prompted for the service account credentials. Key
in the
credentials and click
Next
.

8.

Click
Install

on the
Summary

screen.

9.

On the Status screen, you can see the current status of the component being
installed.

10.

Once all the components are installed, click
Next
.

11.

On the Registration screen, you can enter
the registration key or click
Register

Later

to complete the registration at a later time.

12.

Click
Finish

to complete the installation and reboot the server.

Accessing HP SIM

1.

Open the Internet Explorer.

2.

Enter
https://<Fully Qualified Domain Name (FQDN)>
:50000

in the Address
field and press
Enter
.

3.

At the Internet Explorer window, click
File

→

Send

→

Shortcut

to

Desktop
.

4.

At the CMS desktop, a new HP Systems Insight Manager shortcut is created.


Note

For the purpose of all the demonstrations, click this
shortcut to access HP SIM.

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Configuring HP SIM using the First Time Wizard

1.

Once the server reboots, click the
HP Systems Insight Manager

icon on the
desktop to launch and configure HP SIM.

2.

You will see a Security Alert window, click
View Certificate
, and
then click
Install

Certificate

to install the certificate.

3.

Now, you will see the login screen. Enter your service account credentials to
login.

4.

If you did not register HP SIM at the end of the installation, you will see the
Registration screen again. Ent
er the registration key or click
Register

Later

to
complete the registration at a later time.

5.

From the First Time Wizard Introduction screen, select the
Do not automatically
show this wizard again

check box, and then click
Next
.

6.

The Managed Environment s
creen allows you to identify the operating systems of
the devices HP SIM will be managing. By selecting the check boxes, HP SIM will
streamline what tools, collections, and reports are available. Select the type of
systems that apply to your environment, a
nd click
Next
.

7.

On the Discovery screen, select the option
Run

discovery

once

after

wizard

finishes
, and enter the IP address of your CMS so that it can be discovered in
HP SIM. You can add other servers as and when needed.

8.

On the Credentials screen, you
can set Sign
-
in and SNMP credentials for the
System Automatic Discovery task. You can also specify WBEM credentials. For
the purpose of this demo, we are using a read community string of public for
SNMP. Enter the community string used in your environment
and click
Next
.

9.

The Configure Managed Systems screen enables you to configure managed
systems as they are discovered and to specify parameters for running the
Configure or Repair Agents task. These steps are optional and can be
configured at any time from

the
Options

menu. Also, enter the community string
used in your environment. Additionally, select Set traps to refer to this instance of
HP Systems Insight Manager and Configure secure shell (SSH) access and Host
based authentication, and Set trust relati
onship to "Trust by Certificate". Click
Next
.

10.

For the purpose of this demo, accept the default selections on the WBEM/WMI
Mapper Proxy screen and click
Next
. If any other software on the CMS is using
port 5989, you can change the port HP SIM uses here.

11.

On the Privilege Elevation screen, you can enable privilege elevation for Linux,
HP
-
UX, and ESX managed systems. This enables you to sign in as an
unprivileged user and elevate the privilege to run on these operating systems.
For the purpose of this demo,
we will be creating a privileged account on your
HP
-
UX servers, so you can skip this step by simply clicking
Next
.

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12.

On the E
-
mail screen, review the available options for configuring email
notifications and enter an SMTP host name, which is the email addre
ss the CMS
will use when sending notifications. The sender‟s email address field is used to
identify the sender in all HP SIM emails.

13.

Review the information on the Summary screen, and click
Finish
.

Creating and running an HP SIM task
—

Applying System
Pro
perties to the CMS

1.

From the main menu of HP SIM, select
Options



System Prop
erties

→

Set
System Properties
.

2.

In the Add targets by selecting from section, make sure the Collection option is
selected. In the associated dropdown box, select
All

Systems
. Select the Select
"All Systems" itself check box and click
Apply

→

Next
.

3.

To add a new site, click
Manage

Sites

and then click
New
. In the New Site
Information section, enter the following information and click
Apply
.


Site Name


Address 1


City


State o
r province


Country or region


Time zone


Postal code

4.

To add a new contact, click
Manage

Contacts

and then click
New
. In the New
Contact Information section, enter the following information and click
OK
:


Contact‟s first name


Contact‟s last name


Co
ntact phone


Contact email








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!

Important

It is
important

to note that Customer Contact Information is to be entered as a
part of the Insight RS installation process. Customers may be contacted by HP
to:



Verify system failure



Diagnose the problem



Recommend a fix



Confirm delivery type i.e. Engineer onsite, CSR etc.



Confirm time to initiate repair

Complete and accurate contact information is imperative for timely resolution of
customer issues. If the customer‟s contact information changes, then it

is their
responsibility to update the information in the Insight RS software as soon as
possible.


5.

Make sure you select the newly created Site Name and Primary customer
contact from the dropdown, and then click
Schedule
.

6.

Assign a task name, select the
Not

scheduled

option and the
Run

now

check
box, and click
Done
.

7.

At this point, you will verify that the system properties are applied to your CMS
and add its serial number.

8.

From the All Systems table of HP SIM, click the system name of your CMS.

9.

Click t
he
Tools

&

Links

tab, and select the
Edit

System

Properties

link.

10.

On the Edit System Properties screen, verify that all system property values are
there and key in entitlement information.

11.

Now, schedule the task you created so that the system properties are
automatically applied when any new devices are discovered in HP SIM.

12.

From the main menu of HP SIM, click
Task

&

Logs

→

View

All

Scheduled

Tasks.
Highlight the task that you had created,
and click Edit.

13.

Ensure that All Systems exists in the Verify Target Systems table, and then click
Next
. Scroll down, and click
Schedule
.

14.

On the Step 3: Schedule Task screen, select the When new systems or events are
added to the collection option, and cl
ick
Done
.

Configuring system links within HP SIM

Perform the following steps to configure HP SIM to use the full DNS name when
creating links to a managed device. This is required as WEBES uses the full DNS
name.

1.

From the HP SIM main menu, select
Options

→

Security

→

System

Link

Configuration
, and
select the
Use the system’s full DNS name

option.

2.

Click OK.

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Demo
3

—

Instal
ling and configuring HP Systems
Insight Manager on a VMware ESX Server

When the CMS is a located on a Windows 2003 virtual machine of
VMware ESX or
ESXi, HP SIM is installed using the steps demonstrated in the previous lesson. The
primary differences are, you must:



Manually edit several of the CMS' system properties



Discover and configure the ESX server in HP SIM

Manually edit several o
f the CMS' system properties

If the CMS exists on a VMware ESX virtual machine, HP SIM is not able to determine
hardware information about the device. As a result, you must manually enter the
system subtype and product model in the Edit System Properties s
creen of the CMS.

1.

From the All Systems table of HP SIM, click the system name of your CMS.

2.

Click the
Tools & Links

tab, and then click the
Edit System Properties

link.

3.

Click on the drop box of the System Subtype 1 field and select
HP ProLiant
.

4.

Click on the
Product model

field, and type in
ProLiant
.

5.

At this point, if the Contract and Warranty information has not been completed,
input the contract and warranty information, making sure to create and select
site and contacts to associate with the C
MS.

Discover and configure the ESX server in HP SIM

1.

On the CMS, start the WEBES Director:
Start

→

Programs

→

Hewlett
-
Packard

Service

Tools

→

Web
-
Based

E
nterprise

Services

→

Start

Director
.

2.

Open
HP

SIM
.

3.

From the main menu of HP SIM select
Options

→

Discov
ery

→

Manual

discovery

to discover a single system.

4.

Enter the FQDN of the VMware ESX server and click [
Add

System
] followed by
[
OK
].

5.

Upon completion, click on the All Systems link in the „System and Event
Collections‟ area of HP SIM. You should see the
system name of your server.

6.

Click on the system name of your VMware ESX server.

7.

From the All Systems screen of HP SIM, click on your CMS system name and
click the
Tools

&

Links

tab.

8.

Click on the
Edit

System

Properties

link.

9.

Verify all of the system properties, applied by the Automatically Set System
Properties task, in the last section, have been set properly.

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10.

Enter Serial Number for the system.

11.

Click
OK

to save the changes to save the system properties of your CMS.

12.

Click
on the
System

tab and then on the System Management Homepage link.

13.

Click [
Yes
] on the Security Alert Screen.

14.

On the SMH login screen, make sure the Automatically Import
Management

Server Certificate checkbox is checked and then login with the ESX's crede
ntials.

15.

Click on
Settings

→

SNMP

Configuration
.

16.

Scroll down to the bottom of the SNMP Configuration page and click [
Send

Trap
].

17.

Close
SMH
.

18.

From HP SIM, click on the
Events

tab of your lab groups ESX Server.

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Demo
4

—

Installing and Configuring Insight
RSA
software

Installing initial Insight RSA component software


Note

If you are not using a Web proxy server, you must open your firewall to allow
communication over port 443. The Remote Support Client uses port 443 to send
encrypted data to HP and to
receive acknowledgements and information in
response to requests from the Remote Support Client software.


The Remote Support Client communicates directly with the HP Support Center through
the firewall or web proxy server (if a web proxy server is in use
). The Remote Support
Client supports connecting directly to the Internet or connecting through a proxy
server and supports all proxy servers conforming to the HTTP/1.0 Specification.
Kerberos authentication is not supported by either the SWM or the Remote

Support
Client.

Because the Remote Support Software Manager does not support proxies using
proxy auto
-
configuration scripts or NT LAN Manager (NTLM) authentication (also
known as Integrated Windows Authentication), it is recommended that you also not
use
these for the Remote Support Client communications. You may choose to use a
different proxy server for SWM that does not use NTLM and a separate proxy server
for the Remote Support Client.



Note

It is now required that the CMS uses DNS resolution to dete
rmine the IP
addresses for the HP Support Center.



Note

If you receive errors citing cookies issues when attempting to access the Remote
Support Configuration and Service screen, refer to the links below:



For information about updating cookies settings
for Internet Explorer see:

http://support.microsoft.com/kb/196955



For information about updating cookies settings with Mozilla see

http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html


1.

Click
Start

→

All Programs

→

Hewlett
-
Packard

→

Remote Support Software
Manager
→

Initialize Remote Support Software Manager
.

2.

Read the license agreement, and then click
Agree
. At the HP Insight Remote
Support Product Installation popup, select the check box and click
Next
.

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3.

From the optional componen
ts list in the table, select the check box for the
components you want to install and click
Next
.

4.

The prerequisites are verified. In case of any issues, resolve the problem and
then click
Next

to continue. The selected components are copied to the disk.

5.

The installation process begins. This may take some time. When all the
components get installed, click
Next
.

6.

For the Update Strategy, leave the Automatic or on
-
line updates option selected
by default and click
Next
.

7.

Read the privacy settings screen, sele
ct the Select All check box, and then click
Next
.

8.

Enter the HP SIM credentials, and then click
Next
.

9.

Select the
I use a web proxy server

check box and verify the information.

10.

Enter the Business Name, Country or Region and Email Address fields, and click

Next
.


Note

For any fields labeled Business Name or Company Name, be consistent and
enter the exact same name in all these fields.


11.

The system will check connectivity to the HP Support Center. This is
accomplished by the Remote Support Software Manager pulling down a test
package from the data center. This applies the Remote Support Software
Manager URLs and proxy settings. When the in
itialization and configuration of
this product is complete, click
Finish
.

12.

The system will begin downloading and installing the CMS compulsory
packages.

13.

The Remote Support Software Manager user interface will automatically open to
the packages screen. Cli
ck the
Preferences

link under the left navigation area of
the Software Manager UI. You can change the default Global Automation Level
of Automatic Install to either Automatic Download or Manual.

14.

Click the
Company

link under the left navigation area of the

Software Manager
UI. This was automatically populated based on your input during the Initialize
Remote Support Software Manager steps.

15.

Click the
Contacts

link under the left navigation area of the Software Manager
user interface. By default, this gets po
pulated for you based upon your inputs
during the Initialize Remote Support Software Manager steps. Edit the settings
for Edit the settings for receiving emails associated with the availability of
software updates and/or status and connectivity reporting a
nd click
Submit
.

16.

Click the
Contacts

link under the left navigation area of the Software Manager
UI. This was automatically populated for you based upon your input during the
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September 20
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Initialize Remote Support Software Manager steps. Select the appropriate
enable e
mail check boxes, and then click
Submit
.

17.

Click the Bandwidth link under the left navigation area of the Software Manager
UI. You can change the bandwidth allocated to the Software Manager
according to your environment.

18.

Click the
Packages

link. Only CMS compulsory packages were installed during
the initialization steps. Install any additional packages that you may need by
clicking the corresponding
Install

link, such as:


Unreachable Device Notification


Advanced Configuration Collector De
pot for HP
-
UX 11i servers


Any Remote Support End
-
Point server software you may need

19.

Close the Software Management UI.

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Demo
5

—

Registering the Remote Support client

1.

The Remote Support Client of the CMS must be registered with the HP Data
Center before events from managed systems can be transmitted by the Remote
Support Client to the HP Data Center.

2.

Open HP SIM from the desktop of your CMS.

3.

From the main menu of HP S
IM, select
Options

→

Remote
Sup
port Configuration
and Services
.

4.

Click
Continue

on the Privacy Information screen.

5.

Complete CMS Location information and the CMS Administrator information
Contact Information required. In the HP Account or Service Provider
Contact
Information, enter HP if Insight RSA is installed by an HP employee. If it is being
installed by a Service Provider or the customer, they should use their company
name.

6.

Enter your proxy server information.

7.

Make sure the
Enable systems for Remote
Support Services upon discovery

check box is selected. Click
Submit

Updates

and

Register

to initialize the
registration. After approximately 1 minute, the Remote Support Configuration
and Services screen will disappear and then return without the highlight
ed
"Remote Support Configuration and Services" message at the top of the page.

8.

Click
Test

Data

Submittal

at the bottom of the screen. This validates connectivity
to the data center using the Insight RSA client. You should see a response of
“Action state:
Successfully created the test event”.

Insight RSA 5.50 Demo

18


September 20
10

Demo
6

—

Configuring CMS entitlement

In these steps, we will configure entitlement for the CMS in HP SIM.

1.

To entitle the CMS, select
Options

→

Remote Support Configuration and
Services
.

2.

Click the
Entitlement

tab. Sel
ect the check box associated with your CMS in the
Remote Support System List table. From the Action List dropdown box, select
Entitle

Checked

and then click
Run

Action
.

3.

Once the Action Status Message indicates "Finished entitlement check", click
Refresh

t
o update the information displayed on the screen. A green circle with a
check mark should appear in the "ENT" column of the line associated with the
system name of your CMS.

Insight RSA 5.50 Demo

September 2010


19

Demo
7

—

Configuring Service Providers


Note

If all your support is provided by
HP, do not make any changes to this page.


Note

If you do not know your Service Provider ID, contact your Service Provider.


1.

To add a Service Provider, click
Options

→

Remote Support Configuration and
Services

and click the
Service

Providers

tab.

2.

Click
Add

Provider
.

3.

Enter the Provider ID and click
Look

Up
.

4.

Once the Service Provider details show up, click
Accept
.

5.

To associate a service provider with a managed device, select the check box for
the device in the Associate Providers table.

6.

Select the supp
ort provider from the Select Support Provider drop down menu.
This should be the provider that provides support for the managed device.

7.

You can also select the sales provider using the Select
Sales Provider

drop down
menu. This should be the provider you
prefer to work with for IT solutions.

8.

Click
Update Selected
Items for the changes to take effect.

Insight RSA 5.50 Demo

20


September 20
10

Demo
8

—

Configuring HP
-
UX Servers

Insight RSA Managed HP
-
UX Server prerequisites

There are two primary types of Insight RSA
perquisites

for a managed HP
-
UX

Server,
and the following links will provide a demo of how to meet those prerequisites:



System hardware and software prerequisites, includes minimum hardware
requirements, patches, ancillary software, and specific software versioning.
There are two methods for determining if the hardware and software
perquisites

are met:


Installation Advisor

software, included in the Remote Support Software
Manager as of Insight RSA A.05.40, provides two scripts that can be used
to determine if the prerequisites are met.


Managed Systems Guide
-

The HP
-
UX Managed System Requirements for
Insight Remote Support

section of the HP Insight Remote Support Advanced
A.05.40 Managed Systems Guide has a detailed list of the prerequisites
and the commands that can be used to determine if the requirements are
met.



Creating a Non
-
privileged User on the HP
-
UX Server, is se
curity best practices
for creating a user with specific management rights instead of using root.

Installation Advisor software

The Installation Advisor provides utilities that verify monitored systems are
communicating properly, utilities that collect all
relevant log files if a problem is
encountered, and utilities to configure monitored endpoint devices to communicate
properly. The Installation Advisor may not provide a complete survey of your
customer‟s HP
-
UX endpoint, in that case, consult the HP
-
UX Man
aged Systems
Requirements for Insight Remote Support > Software and Patch Requirements for HP
-
UX 11.23, stopping at the beginning of section titled Software and Patch
Requirements for HP
-
UX 11.31 of the "HP Insight Remote Support Advanced Managed
Systems G
uide".

The RSSWM copies the Installation Advisor, as a archived file to the CMS. In this
demo, we will ftp the Installation Advisor from the CMS to your lab group‟s HP
-
UX
server and then run the scripts necessary to verify prerequisites have been met.

f
tp Installation Advisor Files from CMS to HP
-
UX server

1.

From a DOS command window on your CMS, change to the c:
\
Program
Files
\
HP
\
Installers
\
InstallationAdvisor directory using the following command:

cd c:
\
Program Files
\
HP
\
Installers
\
InstallationAdvisor

2.

Fr
om the DOS window on your CMS, ftp to your lab group‟s HP
-
UX server and
login as root.

ftp <IP address of your lab group’s HP
-
UX server>

Insight RSA 5.50 Demo

September 2010


21

3.

Create a directory on the HPUX server off of the /tmp directory called
installationAdvisor.

mkdir /tmp/installationAd
visor

4.

Change to the newly created /tmp/installationAdvisor directory on the HP
-
UX
server:

cd /tmp/installationAdvisor


Note

Make sure to ftp the file as an ASCII not a binary file.


5.

ftp the InsightRsHpuxPrereqCheckv24.sh and InsightRsHpuxSetup.sh files to your
lab group‟s HP
-
UX Server:

mput InsightRsHpux*


Note

There are two HP
-
UX specific files that get copied and mput will ask permission to
copy both.


6.

Exit ftp:

Bye

Run Installat
ion Advisor Scripts on your HP
-
UX Server

1.

Access your lab group‟s HP
-
UX Server

2.

Change to the directory were you ftp‟d the Installation Advisor files:

cd /tmp/installationAdvisor

3.

Now we have to make the files executable.

chmod +x *.sh

4.

Run the InsightRsHpuxPrereqCheckv24.sh script.

./InsightRsHpuxPrereqCheckv24.sh

5.

View the script output for any deficiencies. If deficiencies are reported, resolve
and rerun the script.

6.

Run the InsightRsHpuxSetup.sh script

./InsightRsHpuxSetup.sh

Insight RSA 5.50 Demo

22


September 20
10

7.

Vie
w the script output for any deficiencies. If deficiencies are reported, resolve
and rerun step 6.


!

Important

If in the process of meeting the prerequisites you have to install or update
software, you must remove and reinstall System Fault Management, us
ing the
following commands because SFM must be the last prerequisite installed.


/usr/sbin/swremove SysFaultMgmt

/usr/sbin/swinstall
–
x autoselect_dependencies=false
–
s
10.99.0.252:/hpvl_depot/ignite/RSP SysFaultMgmt

Discovering managed HP
-
UX devices and
configuring entitlement

1.

From the main menu of HP SIM, select
Options

→

Discovery
. Ensure that
Manual Discovery option is selected, and then click
Edit
. Enter IP address of
your HP
-
UX server in the Enter the system‟s name or IP address field. Click
Save
,
and then click
Run

Now
.

2.

Click the
All

Systems

link in the System and Event Collections area of HP SIM.
You should see your HP
-
UX server in the table.

We had created a task that automatically applies the location information we
supplied to all discovered

system. As you will see in this section, all of the location
information has been applied to the HP
-
UX server except for the entitlement
information, which we will now add.

3.

From the All Systems list of HP SIM, click the system name of your virtual HP
-
UX
s
erver. Click the
Tool & Links

tab, and then click the
Edit

System

Properties

link.

4.

Enter the entitlement information in the Contract and Warranty Information
section and click
OK
.

5.

Click
Options

→

Remote

Support

Configuration

and

Services
, and then click
the
Entitlement

tab.

6.

Select the check box on the line associated with your HP
-
UX server, from the
Action List pull
-
down menu, select
Entitle

Checked
, and then click
Run

Action
.

7.

When the Action Status Message indicates Finished entitlement check, click
Re
fresh

and you should see a green circle with a white check mark appear in
the Entitlement ENT column for your HP
-
UX server.

Insight RSA 5.50 Demo

September 2010


23

Verifying Insight RSA Management of a HP
-
UX Server is
operational

1.

In All Systems, click the system name of your managed HP
-
UX Serve
r and go to
the
Tools & Links

tab.

2.

Click
System

Credentials
. Select the system name, and then click
Edit

system

credentials
.

3.

Click
Show

advanced

protocol

credentials

and go to the
WBEM/WMI

tab.

4.

Enter the username and password, and then click
OK
.

5.

Now, go to
Options

→

Events

→

S
ubscribe

to WBEM events.

6.

Verify that your managed HP
-
UX Server is listed, and then click
Next
.

7.

On the Task Confirmation screen, click
Run

Now

and verify that the task
completed successfully.

8.

Now, to send a test WMI event,
open the System Management Homepage of
your managed HP
-
UX Server.

9.

Go to
Settings
, and then click
Send

Test

Indication
.

10.

Select the event type, and then click
Send
.

11.

Return to HP SIM and go to the Events tab for your managed HP
-
UX Server.

12.

Verify that the
test event has been received.

Insight RSA 5.50 Demo

24


September 20
10

Demo
9

—

Configuring Linux Servers

Prerequisites for Insight RSA management of Linux Servers


Note

Always refer to the documentation for the latest list of prerequisites.


Installing PSP on the Linux Server

1.

Open a terminal
window on Linux Server by selecting

Applications

→

Accessories

→

Terminal
.

2.

Unpack the PSP file.

3.

Untar the file using the
tar
–
xvf command
.

4.

Scroll through the files that were untarred in the Linux terminal window and
locate the line with an
install***.sh

in it, and note the name of the file and the
full path to that file.

5.

Change the current directory to the path determined in step 4 with the following
command:
cd <install path>
.

6.

Execute the install. This opens the HP ProLiant Linux Deployment Utility, w
hich
lists the components that will be installed as part of the PSP. These include all the
management agents required by the solution. Some of the components are
configurable. These are:


HP System Management Homepage for Linux.


HP SNMP Agents for Red Hat

Enterprise Linux 5.


HP Version Control Agent for Linux.

7.

After configuring the components, select the
Reboot server after successful
completion of ProLiant Support Pack if components require it

check box. Then
start the installation by clicking the
Insta
ll
.

Configuring sudo

1.

From a terminal window, enter:
visudo
.

2.

Scroll down until you find the statement “Defaults requiretty”.

3.

The line should be commented out as follows: Place the cursor at the beginning
of the Defaults requiretty line. Enter the letter
i

to allow you to edit the file.

4.

Enter
#
and a space to comment the line. Press the Esc key to exit the insert
mode. Press the colon key (:), followed by
wq!

to save the file and exit.

5.

Close the Terminal window.

Insight RSA 5.50 Demo

September 2010


25

Discovering Linux servers and configuring
Insight RSA
management of Linux Servers

Using HP SIM Discovery to discover your Managed Linux Server

1.

From the main menu of HP SIM select
Options
→

Discovery
, and using the IP
address of your Linux server, run a discovery task.

2.

Upon completion, click on the
All

Systems

link in the „System and Event
collections‟ area of HP SIM. You should now see your Linux server listed.

Using the HP SIM Configure and Repair Agents feature to set up Trust by
Certificate on the Managed Linux Serve
r

1.

From the HP SIM All Systems collection, select the name of your Linux server.

2.

From the HP SIM menu, select
Configure

→

Configure

or

Repair

Agents
.

3.

Skip the Install Providers and Agents section as agents are already installed on
the Linux server. Click
Next
.

4.

On the Configure or Repair Settings screen, clear everything except for Trust by
Certificate. Click
Next
.

5.

On the Enter credentials screen, select the Use the following credentials for all
systems option and enter the user credentials for your Linux

server.

6.

Click
Run

Now
.

7.

Verify completion of the task.

8.

Verify the trust was set up by connecting to the System Management Homepage
for your managed Linux server. Click on
All

Systems

→

the name of our
managed Linux server
→

System

Management

Homepage
.

9.

On the System Management Homepage, go to
Settings

→

Securi
ty

and verify
that the trust mode is set to Trust by Certificate and the Trusted Management
Server Certificates screen shows that the SIM server certificate is in the trusted
certificate list.

Insight RSA 5.50 Demo

26


September 20
10

Conf
iguring the snmpd.conf file


Note

An appropriate view must be defined in the snmpd.conf file for OSEM to be able
to do SNMP
-
Gets. The following steps are used to configure an appropriate view
for Red Hat 3, 4, and 5. SuSE does not need to have the view
statement.


1.

On the System Management Homepage for your Linux server, click the
Settings

tab, and then select the
SNMP

Configuration

link.

2.

Within the SNMP Configuration File window scroll down to the section headed
„Third create a view for us to let the g
roup have rights to‟. Add the following view
statement:

view systemview included .1 80

3.

Also, comment out the existing view statements.

4.

Click the
Change

button below the SNMP Configuration File window.

5.

Scroll down towards the bottom of the SNMP Configuration screen, select the
restart

option, and then click
set
.

6.

Close the System Management Homepage window.

Input managed Linux Server‟s Serial Number into HP SIM and Verify
Entitlement

1.

From the „All System
s‟ list of HP SIM, click on the system name of your Linux
server.

2.

Click the
Tool & Links

tab associated with your Linux server, and then click the
Edit

System

Properties

link. Scroll down to the Contract and Warranty
Information section of the screen and
enter the entitlement information. Click
OK
.

3.

From the main menu of HP SIM, select
Options

→

Remote

Support

Configuration

and

Services
, and then click the
Entitlement

tab.

4.

Select the check box associated with your Linux Server. From the Action List pull
-
d
own menu select
Entitle

Checked

and then click
Run

Action
. When the „Action
Status Message‟ indicates “Finished Entitlement check”, click Refresh and you
should see a green circle with a white check mark appear in the Entitlement
(„ENT‟) column for your la
b Linux server.

Insight RSA 5.50 Demo

September 2010


27

Verifying Insight RSA monitoring of a Linux Server is operational

1.

From the All Systems list of HP SIM, click on the system name of your Linux
server.

2.

From the
System

tab, click the
System

Management

Homepage

link.

3.

Click the
Settings

tab, and then select the
SNMP

Configuration

link.

4.

Scroll down to the bottom of the SNMP Configuration screen, and then click
Send

Trap
.

5.

Close the System Management Homepage.

6.

Click the
Events

tab of your managed Linux server. You should see a generic
tr
ap and type 3 and 4 events.

7.

Click either the
Type

3

or
Type

4

event. Review the contents of the event details.

8.

Click the
Generic

trap

event
, and the Event Details screen for the Generic trap
appears.

Insight RSA 5.50 Demo

28


September 20
10

Demo
10

—

Configuring
Storage Management
Servers

Managed system prerequisites for a Windows
-
based Storage
Management Servers

Prerequisites for a Command View Server

1.

Verify the Management Agents for Servers are installed on the server by
selecting
Start

→

Control

Panel

→

HP

Management

Agents
.

2.

Now, we wil
l verify that the Data source selected in SMH. Open SMH and go to
the
Settings

tab.

3.

Under Select SMH Data Source, click
Select
.

4.

Notice that for servers with WBEM providers installed, the SMH data source
defaults to WBEM. For this demonstration, we will b
e using SNMP as the data
source. Select
SNMP

and click
Select
.

5.

We will now verify if SNMP service is installed and operational by clicking on
Start

→

Administrative

Tools

→

Services
, and then locate and click
SNMP

Service
.

6.

Double
-
click the
SNMP

Service
, and verify that the service is
Started
.

7.

Go to the
Agent

tab, and verify the contact information.

8.

Click the
Traps

tab of the SNMP Service Properties window, and enter the IP
Address of your CMS as a trap destination.

9.

Click the
Security

tab of the SNMP
Service Properties window, and make sure
the
Accept SNMP packets from any host

option is selected.

10.

Restart the service for the changes to take effect.

The Event Log Monitoring Collector (ELMC) provides error condition detection of the
event log for monito
red end point systems and communicates these events to WEBES
remotely for analysis. In the next few steps we will share the folder on the CMS so
that we can copy and install ELMC on the Command View Server.

1.

First share the folder containing the ELMC setup
file on the CMS.

2.

Now, connect to your Command View Server and access the folder that you
had shared in the previous step by using the IP address of your CMS.

3.

Copy the exe file and paste it on a local folder on the Command View Server.

4.

Now, run the setup file to start the installation. The InstallShield Wizard appears
and the installation starts.

5.

Once the installation is complete, the InstallShield Wizard disappears.

Insight RSA 5.50 Demo

September 2010


29

MC3 is a required component on the SMS. The mc3.exe file is located i
n the
C:
\
Program Files
\
HP
\
CM
\
Installers directory of the CMS.

1.

Share the setup file on the CMS in the same way as we did for ELMC.

2.

Access the shared folder from your SMS and copy the
mc3.exe
file to your SMS.

3.

Click the
mc3.exe

file in that directory, and
accept all defaults to install MC3.

4.

Open the
Control

Panel

and select
Add or Remove Programs

to verify that HP
Mission Critical Common Components (MC3) is installed.

Discovering and configuring managed Windows
-
based Storage
Management Servers

Discovery of

a Storage Management Server (SMS)

1.

From the main menu of HP SIM, select
Options

→

Discovery
. Ensure that
Manual Discovery option is selected, and then click
Edit
. Enter IP address of the
Command View Server. Click
Save

and then click
Run

Now
.

2.

Click
All

Sy
stems
, you should now see your Command View Server listed.

In the next few steps we will configure HP SIM settings for the Command View
Server.

3.

Click the system name of the Command View Server. From the main menu of HP
SIM, select
Tools & Links

→

System Cr
edentials

and click
Edit System
Credentials
.

4.

Select the
WBEM/WMI

tab and enter the Command View Server's login
credentials and click
OK
.

5.

Click View all credentials to verify the credentials that we just entered are visible.

6.

Return to the
Tools & Links

t
ab of your Command View Server.

7.

Select the
Edit System Properties

link, scroll down to the Contract and Warranty
Information section of the screen and enter the entitlement information. Click
OK
.

Insight RSA 5.50 Demo

30


September 20
10

Configure Command View credentials in WEBES SEA

HP SIM
provides Web
-
Based Enterprise Service (WEBES) with all the information it
needs. Perform the following steps to verify if all the information has been backfilled
by HP SIM:

1.

Go to
Start

→

All Programs

→

Hewlett
-
Pack
ard Service Tools

→

System Event
Analyzer
→

System Event Analyzer
.


Note

If the security certificate warning appears, click Continue to this website.


2.

Click the Protocols button in the top toolbar and click the
WMI

WBEM

(Windows)

link.

3.

Notice that the WBEM credentials have already been populated by HP SIM.

4.

Now, close the System Event Analyzer window.

It is a best practice to secure communications between the CMS and Command View
Server. In the next few steps, you will establish security

between the CMS and
Command View Server with a security certificate.

1.

Open a new Internet Explorer window to access the Command View User
Interface (UI).

2.

Using the Command View UI, select the
Server

Options

link in the upper right
corner of the page. This

opens the Management Server Options page.

3.

Select
System

Insight

Manager/Replication

Solutions

Manager

trust

relationships
. This opens the SIM/RSM Trust Relationships page. Click
Install

Certificate
. Enter the FQDN or IP address of the CMS, and click
Inst
all

Certificate
.

4.

Now, we will verify if the certificate for SMI
-
S is loaded, to do so click
Server

Options
, and then click
Other

application

trust

relationships
.

5.

Verify that the SMI_EVA_Provider certificate is loaded for the local SMS, and
then close the

Command View UI.

6.

Open and log into HP SIM again, and select
Options

→

Identify

Systems
.

7.

In the Step 1: Verify Target Systems screen, the Command View Server should be
listed, and then click
Run

Now
. Make sure you see messages indicating that
SMI
-
S CIMOM is installed.

8.

Click the
All

Systems

collection link in HP SIM and you should see the EVA has
been discovered.

9.

Click the EVA system name, select the
Tools

&

Links

tab, and then click the
Edit

System

Properties

link.

10.

Scroll down to the Contract and Warranty Information section of the screen and
then enter the entitlement information. Click
OK
.

Insight RSA 5.50 Demo

September 2010


31

11.

Now, select
Options

→

Remote

Support

Configuration

and

Services
, and then
click the
Entitlement

tab. If the

security dialog box appears, click
OK
.

12.

Select the Command View EVA server and the EVA itself. From the Action List
pull
-
down menu select
Entitle

Checked
, and then click
Run

Action
.

13.

When the „Action Status Message‟ indicates “Finished entitlement check”,

click
Refresh and you should see a green circle with a white check mark appear in
the 'ENT‟ column for the EVA and Command View Server.

Verifying Insight RSA monitoring of a Windows
-
based Storage
Management Server is operational

Verify that the Command Vi
ew Server is communicating with the CMS through
SNMP.

1.

In HP SIM, click the system name of your Command View Server. Click
System
Management Homepage

to open the System Management Homepage (SMH)
for the server.

2.

In the SMH window, click the
Settings

tab, an
d then click
SNMP

&

Agent

Settings
.

3.

Click
Send

Test

Trap

from the Management Agents Configuration screen. Click
OK

on the prompt asking you "Are you sure you want to send a test trap".

4.

Close Systems Management Homepage, and go back to HP SIM.

5.

Click the system name for your Command View Server, and then click the
Events

tab. You should see a “Generic Trap” event in the list of events.

6.

You can also click the event to view the details.

7.

Now, we will verify if Command View Server event log informa
tion is sent to the
CMS by performing the following steps.

8.

Open a command prompt and enter the following command:
wccproxy test


9.

Close the DOS window.

10.

Return to your CMS and verify if the trap appears as a Type 4 event within HP
SIM.

Insight RSA 5.50 Demo

32


September 20
10

Demo
1
1

—

Configuri
ng
Windows Servers

Insight RSA Managed Windows Server Prerequisites


Note

Always refer to the documentation for the latest list of prerequisites.


1.

You should always ensure that the latest PSP is installed on your Managed
Windows Server. You can download it from
www.hp.com
.

2.

Any configurable PSP components should be configured. Refer to the Installing
ProLiant Support Pack (PSP) section of Installing
and Configuring the CMS/CMS
prerequisites.

3.

Click the executable file, and then click
Extract

to extract the files. Once the files
are extracted, run the
setup.exe

file to start the installation.

4.

Select
Localhost
, and click
Next
. Set the
Bundle

Filter

opt
ions, and click
OK
.

5.

On the components screen, you can also configure any of the components like
System Management Homepage, Version Control Agent etc.

6.

Select
Reboot

System

After

Installation
, and click
Install
. Now the PSP will install
and the system wil
l reboot after installation.

7.

Once the PSP is installed, you should configure the WBEM settings through the
System Management Homepage interface.


Note

Ensure that a WBEM/WMI account is configured on the Managed Windows
server. An account with this name sh
ould be present on both the CMS and the
Managed Windows Server.


8.

Open System Management Homepage from the icon on the desktop.

9.

Click
Settings

and then click
Select
under SMH Data Source.

10.

Ensure that WBEM is selected as the data source.


Note

If you wish

to use SNMP as the data source, refer to the prerequisites demo for
the Command View Server for steps to configure SNMP.


Insight RSA 5.50 Demo

September 2010


33

Discovering a managed Windows Server and configuring its
entitlement

Discover a Managed Windows Server

1.

From the main menu of HP SIM
, select
Options

→

Discovery
.

2.

Make sure that the Manual Discovery option is selected, and click
Edit
.

3.

Enter the IP address of your Managed Windows Server and click
Save
.

4.

Click
Run

Now

to run the discovery. Click
All

Systems
, you should now see your
Managed Windows Server listed.

Configuring Entitlement details for the Managed Windows Server

1.

Click the system name of your Managed Windows Server, select the
Tools

&

Links

tab, and then click the
Edit

System

Properties

link. Scroll down to the
Contract an
d Warranty Information section of the screen and enter the
entitlement information and click
OK
.

2.

Now, select
Options

→

Remote

Support

Configuration

and

Services
, and then
click the
Entitlement

tab.

3.

Select the
Managed

Windows

Server
. From the Action List
pull
-
down menu select
Entitle

Checked
, and then click
Run

Action
.

4.

When the „Action Status Message‟ indicates “Finished entitlement check”, click
Refresh

and you should see a green circle with a white check mark appear in
the „ENT‟ column for the server.

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September 20
10

Verifying remote monitoring of a Windows Server is operational

1.

In All Systems, click the system name of your Managed Windows Server and go
to the
Tools

&

Links

tab.

2.

Click
System

Credentials
. Select the system name, and then click
Edit

system

credentials
.

3.

Click
Show

advanced

protocol

credentials

and go to the
WBEM/WMI

tab.

4.

Enter the username and password, and then click
OK
.

5.

Now, go to
Options

→

Events

→

Subscribe

to WBEM events.

6.

Verify that your Managed Windows Server is listed, and then click Next
.


7.

On the Task Confirmation screen, click Run Now and verify that the task
completed successfully.

8.

Now, to send a test WMI event, open the System Management Homepage of
your Managed Windows Server.

9.

Go to Settings, and then click
Send

Test

Indication
.

10.

Selec
t the event type, and then click
Send
.

11.

Return to HP SIM and go to the Events tab for your Managed Windows Server.

12.

Verify that the test event has been received.

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35

Demo
1
2

—

Configuring
P4000
SAN Solutions

P4000 SAN Solutions Prerequisites

HP LeftHand Networks Service Console (also known as Health Check) is being
replaced by HP Insight Remote Support A.05.50 as the remote support solution for
the LeftHand and HP P4000 platforms.

Centralized Ma
nagement Console (CMC) requirements

CMC is used to configure P4000 SAN Solutions



Hardware requirements: CMC 8.5, Windows version has the following
requirements:


35MB disk space for complete install


50MB RAM during run
-
time



Software requirements: You re
quire CMC 8.5. This can be downloaded from
www.hp.com/go/P4000downloads
. This is also included in the SAN/iQ
Management SW DVD package. The documentation for CMC 8.5 is available
as part of the SAN/iQ and HP P4000 SAN Solutions documentation at
http://www.
hp.com/support/manuals
.



For more information, you can download IRSA HP StorageWorks P4000 SAN
Solutions Migration Guide from
http://www.hp.com/go/insightremoteadvanced
-
docs
.

HP StorageWorks P4000 SAN Solution requirements



Software Requirements: HP Insight Remote Support has a minimum requirement
of HP P4000 SAN/iQ version 8.5, therefore only platforms supported by
version 8.5 and higher will be able to migrate to HP Insight Remote support. In
addition to SAN/iQ version 8.5,

patch 10076 is required for Remote Support.
To download the patch:

1.

Go to
http://www.hp.com/support/storage
.

2.

Select either LeftHand NSM Storage Systems or P4000 SAN Solutions.

3.

Select the option that represents your product.

4.

Select
Download

drivers and
software
.

5.

Select your product.

6.

Select Cross operating system (BIOS, Firmware, Diagnostics, etc.).

7.

Download the patch version 10076.


Note

Before installing the patch, always check for the latest patch available at
http://www.hp.com/support/storage

and
install accordingly.


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September 20
10



SNMP Configuration: SNMP must be enabled on the CMS to communicate with
the P4000 SAN Solution. You need to add the IP address of your P4000 SAN
Solution to the CMS trap receiver list or allow the CMS to receive traps from all
the I
P addresses. If you do not modify the SNMP defaults that CMC uses, then
P4000 SAN Solution and the CMS can communicate without any modification.
To configure the SNMP service:

1.

On the CMS, click
Start
→

Control Panel

→

Administrative Tools

→

Services
.

2.

Che
ck that SNMP Service and SNMP Trap Service are listed as installed
Services under the Name column. Both of these Services should have the Status
as Started and Startup Type as Automatic. If either of these Services are not
installed, you should install the
m at this time.

3.

Double
-
click
SNMP Service

to open the SNMP Service Properties window.

4.

Select the
Traps

tab. Here, ensure that a community string is listed and localhost
exists as a trap destination.

5.

Select the
Security

tab. You can select any of the fol
lowing options:


Accept SNMP packets from any host


Accept SNMP packets from these hosts and click Add to add your
managed system to the list.

6.

Click
OK

to accept your changes and exit the SNMP Service Properties
configuration window.

Install and Configure

CMC

Install the Centralized Management Console (CMC) on the computer that you will
use to administer the SAN. While installing the CMC, you require administrative
privileges. To install CMC:


Note

For this demonstration, you will be installing the CMC on
the CMS.


1.

Insert the HP StorageWorks Management DVD in the DVD drive. The installer
should launch automatically.


Note

You can also download CMC from www.hp.com/go/P4000downloads.


2.

Click
Agree

to accept the END USER LICENSE AGREEMENT.

3.

At the HP LeftHand

Management Software for Windows screen, select the
Centralized Management Console

link.

4.

At the HP LeftHand Centralized Management Console screen, click Install CMC.
The HP LeftHand Centralized Management Console Installer screen appears.
Click
Next
.

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37

5.

Sel
ect the I accept the terms of the License Agreement option and click
Next
.

6.

When prompted, select the
Complete

installation option and click
Next
.

7.

Follow the instructions on further screens and click
Next
. Click Install to start the
installation. Finally,

click
Done

to complete the installation. The CMC welcome
screen launches.

Next, you need to start the Find Nodes wizard to discover the SAN systems on the
network. You can search the SAN systems using either IP addresses or host names, or
by using the
subnet mask and gateway of the storage network. To do this:

From the Welcome screen, click the Find Nodes Wizard icon. The Welcome to the
Find Nodes Wizard screen appears.

1.

At the Welcome screen, click
Next
. The Search for nodes globally or individually
screen appears. Here, you can search using either of the following two options:


By Subnet Mask:

Searches using the subnet mask and gateway of the
storage network.


By IP address or Hostname:

Searches using e
ither IP addresses or host
names.

2.

For this demonstration, leave the By IP address or Hostname option selected and
click
Next
.

3.

At the Add IP Address or Hostname popup, enter the IP address or host name of
your SAN system and click
OK
.

4.

At the Search by no
de IP address or host name screen, make sure the node is
listed. Select the node and click
Finish

→

Close
.

5.

At the Summary screen, ensure that your SAN system is discovered. Finally, click
Close to close the Find Nodes Wizard.

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September 20
10

Configuring the P4000 SAN So
lution

Upgrading the SAN/iQ Software on the P4000 SAN Solution

To upgrade SAN/iQ 8.5 on the P4000 SAN Solution, you will be using the
Centralized Management Console (CMC). If your P4000 SAN Solution already has
the latest SAN/iQ installed, you do not need
to perform this procedure.

1.

At the CMC, expand your P4000 SAN Solution from the left pane.

2.

Enter the user name and password of your P4000 SAN Solution and click Log
In. The Gathering Network Data popup appears showing the progress of
gathering data from th
e network. This may take some time.

3.

After the data gathering process finishes, select your SAN system node from the
left pane of the CMC.

4.

Under the Details tab, your P4000 SAN Solution is listed under the Nodes table.
Highlight your P4000 SAN Solution by

clicking on it. Next, right
-
click on it and
select Install Software.

5.

At the Install Software screen, browse to the location where the installation file of
SAN/iQ 8.5 upgrade file is stored. Select the file and click
Open Install File
.

6.

The upgrade file p
ath appears in the File Name field. Next, click Install.

7.

A warning message appears to ensure that the data protection level for your
volumes and snapshots is Network RAID
-
10 (2
-
Way Mirror) or higher. Click
Install
.

8.

The installation process begins. The In
stall Status screen appears showing the
installation progress. A popup appears after the installation is complete. Click
OK

and close the Install Status screen.

9.

Click the
Registration

tab. At the Registration tab, verify that SAN/iQ is updated
and the ver
sion is 8.5.


Note

In the latest SAN/iQ software upgrade guide, there are different steps required
depending upon what version you are upgrading from. Depending upon the
previous version of SAN/iQ software you have, perform the steps specific to that
version in the SAN/iQ software upgrade guide available at
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c0207306
3/c02073063.pdf. Remember that any failure to follow the steps provided in the
guide could result in loss of access to data.


Note

When installing or upgrading SAN/iQ 8.5, do not modify the default SNMP
settings. The default settings are used by Insight Remote Support. Also,
communication between the P4000 SAN Solution and the CMS will not function
properly if the SNMP settings a
re modified.


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39

Installing the SAN/iQ 8.5 Patch 10076 on the P4000 SAN Solution

In addition to SAN/iQ version 8.5, patch 10076 is required for Remote Support. To
install this patch perform the following steps:

1.

Under the Details tab of CMC, your P4000 SAN S
olution is listed under the
Nodes table. Highlight your P4000 SAN Solution by clicking on it. Next, right
-
click on it and select
Install Software
.

2.

At the Install Software screen, browse to the location where the patch installation
file is stored. Select t
he file and click
Open Install

File
.

3.

The patch file path appears in the File Name field. Next, click
Install
.

4.

A warning message appears to ensure that the data protection level for your
volumes and snapshots is Network RAID
-
10 (2
-
Way Mirror) or higher. C
lick
Install
.

5.

The installation process begins. The Install Status screen appears showing the
installation progress. A popup appears after the installation is complete. Click
OK

and close the Install Status screen.

Configuring the P4000 SAN Solution Commun
ications

In the following steps you will be verifying your SNMP settings. If you did not modify
the SAN/iQ SNMP settings while installing/upgrading SAN/iQ, you should not
need to make any updates while performing the following step.

1.

Open the CMC applicatio
n. From the left pane, expand your SAN system and
select
SNMP
. Open the SNMP General tab.

2.

At the SNMP General tab, verify that the Agent Status is Enabled and the CMS
host IP address is listed under the Access Control table. If the Access Control
shows
default, this means that any device can access the P4000 device through
SNMP.


Note

The SNMP settings on the P4000 SAN Solution need to match the SNMP
settings on the CMS.


3.

Next, from the left pane, select
Alerts
.

4.

At the Alert Setup tab, verify that aler
ts are configured with the “trap” option for
each SAN system.

5.

Now, you need to add the CMS IP address to the P4000 SAN Solution's SNMP
trap send list. The CMS IP address is required to configure SNMP traps on each
SAN system. From the left pane, select SN
MP.

6.

Select the SNMP Traps tab and then click the
SNMP Traps Tasks
.

7.

From the dropdown, select
Edit SNMP Traps
.

8.

At the Edit SNMP Traps dialog box, click
Add
.

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September 20
10

9.

At the Add IP or Hostname dialog box, enter the IP address or hostname into the
IP or Hostname f
ield. Also, verify that the Trap Version is v1, and click
OK
.

10.

Click OK to close the Edit SNMP Traps dialog box.

Discovering and Configuring P4000

1.

From the HP SIM main menu, click
Options

→

Discovery
.

2.

At the Discovery screen, click New to create a P4000 SAN Solution discovery
task.

3.

From the New Discovery section, select the
Discover a single system

option.

4.

Enter the name of the Discovery task and your P4000 SAN Solution IP address
and click
Save
.

5.

To run the discovery task, select your P4000 SAN Solution discovery task and
click
Run

Now
. Scroll down and verify that the Summary Status is set to
Complete.

6.

Next, you will be editing the P4000 SAN Solution properties. Click
All Systems

and select your P
4000 SAN Solution.

7.

Click the
Tools & Links

tab and click
Edit System Properties
.

8.

Scroll down to the Contract and Warranty Information section and enter
entitlement information. Click
OK
.

9.

Next, from HP SIM, you will check entitlement for your P4000 SAN S
olution.
Click
Options

→

Remote Support Configuration and Services
.

10.

At the Remote Support Configuration and Services screen, click the Entitlement
tab.

11.

At the
Entitlement

tab, select your P4000 SAN Solution and select
Entitle

Checked

from the Action List

dropdown. Click
Run

Action
.

12.

When the entitlement check is complete, make sure the Action Status Message
shows "Finished Entitlement Check" and click
Refresh
.

Verify Operations

In the steps below, you will verify that the P4000 SAN Solution is communicati
ng
with the CMS.

1.

Before verifying, you need to restart the DESTA_Service service.

a.

To stop DESTA_Service, click
Start

→

All Programs

→

Hewlett Packard

Service Tools

→

Web
-
Based Enterprise Services

and click
Stop Director
.

b.

The command window appears showin
g that the DESTA_Service service is
stopping.

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41

c.

Now, to restart DESTA_Service, again click
Start

→

All Programs

→

Hewlett
Packard Service Tools

→

Web
-
Based Enterprise Services

and click
Start
Director
.

d.

The command window appears showing that the DESTA_Service service is
starting.

2.

After restarting the DESTA_Service service, you need to check that the P4000
SAN Solution is listed under the Managed devices.

a.

Click
Start

→

All Programs

→

Hewlett
-
Packard Ser
vice Tools

→

System
Event Analyzer
→

System Event Analyzer
.


Note

If the security certificate warning appears, click Continue to this website.


b.

Next, enter the username and click
Logon
.

c.

At the System Event Analyzer page, click the
Configure Webes Managed

Entities

icon.

d.

At the Managed Entities screen, select your
P4000 SAN Solution

link.

e.

At the Managed Entity Properties screen, verify the settings.

3.

Next, you will send the test trap to verify the communication between your
P4000 SAN Solution and the CMS.


a.

From the CMS, double
-
click the
HP LeftHand Centralized Management
Console
icon. The CMC starts.

b.

From the CMC, expand the SAN system from the left pane. Enter the
username and password and click
Log In
.

c.

Next, expand your P4000 SAN Solution and select
SN
MP
.

d.

Click the
SNMP Traps

tab. From the SNMP Trap Tasks dropdown, select
Send Test Trap
. Click
OK
.

e.

From the left pane, select Configuration Summary to verify that the test event
was posted to the CMS logs.

4.

Finally, you need to verify that the SNMP test t
rap is reflected in the CMS.

5.

Open HP SIM and select your P4000 SAN Solution from the All Systems table.

6.

Click the Events tab. The SNMP test trap is listed under the Events table.

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September 20
10

Demo
1
3

—

Configuring
Tape Libraries

Install Command View TL

Perform the
following steps to install HP StorageWorks Command View TL:

Note

In this demonstration, we will install the Command View TL software on the CMS.
This software can be installed on any other host as well.


1.

From the CMS, click
Start
→

My Computer

and browse to the location where the
installation file is saved.

2.

Double
-
click the installer file to start the installation of the Command View TL
software and click
Run
. The installation process begins.

3.

At the welcome screen, click
Next
.

4.

At the Custome
r Information screen, enter your user name and company name
and select one of the installation option and click
Next
.

5.

At the Setup Type screen, select the Setup type as
Custom

and click
Next
.

6.

At the Select Features screen, clear the
SMIS Tape Provider

ch
eck box.

7.

At the Start Copying Files screen, review the settings you have done and click
Next
.

8.

First, the new files get copied to the disk. The products get installed and
registered. The required services get started.

9.

When the installation completes, cli
ck
Finish
.

10.

If the security warning appears, select the Always trust content from this
publisher check box and click
Run
. When asked to block the unsafe
applications, click
No
.

11.

After the installation and setup is complete, HP Command View TL launch
window

appears.

Discovering and Configuring VLS on the CMS

1.

From the HP SIM home page, click
All Systems
. From the HP SIM main menu,
click
Options

→

Discovery
.

2.

At the Discovery screen, click
New

to create a new Discovery task for HP
StorageWorks VLS.

3.

From the New Discovery section, select
the Discover a single system

option,
enter a name for the Discovery task, and enter the system name or IP address.

4.

Scroll down and make sure that the read community string is "public". Click
OK
.

5.

Next, click
Save

to save the settings.

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September 2010


43

6.

From the table, select your VLS discovery task and click
Run

Now
. Wait for some
time; you can now see that the status is set to Complete.

7.

Click the
All

Systems

link in the System and Event Collections area of HP SIM.
You should see

your VLS in the table.

In this section, we will now add the entitlement information.

8.

From the All Systems list of HP SIM, click the system name of your VLS. Click the
Tool & Links

tab, and then click the
Edit System Properties

link.

9.

Enter the entitlemen
t information in the Contract and Warranty Information
section and click
OK
.

Next, you need to perform entitlement check on your VLS.

10.

From the HP SIM main menu, click
Options

→

Remote Support Configuration
and Services
.

11.

At the Remote Support Configuratio
n and Services screen, click the
Entitlement

tab.

12.

Select your VLS check box. From the Action List dropdown, select
Entitle

Checked

and click
Run

Action
.

13.

Make sure the Action Status Message shows "Finished Entitlement Check" and
then click
Refresh

to refr
esh the table.


Note

To discover and configure the HP StorageWorks MSL Tape, you need to follow
the same
procedure.


Configure Command View TL

To generate a trap event for HP StorageWorks VLS

1.

Launch Command View TL and click
Actions

→

Add

Library
.

2.

Next, enter the IP address or host name of your VLS and click
OK
.

3.

Your VLS IP address gets listed under the Library table.

4.

Right
-
click your VLS IP address and select Manage Library.


Note

If the security certificate error appears, click Continue to this
website.


5.

The Command View VLS web interface opens. Enter the username and
password and click
Login
.

6.

To generate an SNMP trap, click the Notifications tab and click
Edit SNMP
Settings
.

7.

At the
Edit SNMP Settings

tab, enter your CMS hostname or IP address
.

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September 20
10

8.

Enter the Community String as Public, ensure that the trap version is 1, and click
Add
.

9.

For the entry you have just added in the table, click
Test Snmp
. The status shows
that the SNMP test trap sent successfully.

To generate a trap event for a HP
StorageWorks MSL

1.

Launch Command View TL and add your MSL to it.

2.

Right
-
click your MSL IP address and select Manage Library.

3.

The Command View MSL web interface opens. Log into the Command View
MSL web interface as Administrator.

4.

Click the
Configurations

tab and click the
Network Management

tab.

5.

At the Network Management tab, verify that
SNMP

is selected.

6.

Enter the IP address of the CMS into the IPv4 target address field. Verify that
version SNMPv1 is selected.

7.

Select Critical and Warnings as the filte
r level and click
Submit
.

Verify Operation

You need to verify that the SNMP test trap is reflected in the CMS.


Note

The verification operation provided in this demonstration only applies to VLS and
not to ESL, MSL, or EML.


1.

Next, go to HP SIM and click y
our VLS link from the All Systems table.

2.

Click the
Events

tab. You can see the SNMP test trap listed here.

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45

Demo
1
4

—

Installation Adviso
r

Verifying Event Protocols

Using LaunchWHC to verify that event protocols are configured properly

1.

First, check the version of WEBES is higher than version 5.6 patch 1. For this,
click
Start

→

Control Panel

→

Add or Remove Programs
.

2.

Click HP WEBES and
verify that the version is higher tha
n

5.6 patch 1.


Note

When you install HP SIM 6.0, the default version 6.1 of WEBES gets installed.


3.

Next, open a command window. For every device you are monitoring, execute
the
desta.bat LaunchWHC <hostname>

command.

This command will generate output about the connection protocols used to
communicate with the device and their states. Ignore any output related to MC3
providers.

The first section of the output shows the listing of device protocols used. You need to
scan
the output to verify that no problems were reported for any of the protocols
used. In this simulation, it indicates that no problems were found with the SNMP
Protocol.

When warnings or errors are reported for protocols that are in use:



If a failure with a

particular protocol is reported, determine if the protocol is
really appropriate for the device.



If the protocol is appropriate for the device, use the remote support
documentation to troubleshoot and repair the protocol. The Installation Advisor
contain
s utilities to help configure and set up protocols on monitored HP
-
UX
devices.



If the protocol is not appropriate for the device, you can remove the protocol
using the Remote Support Standard and Advanced user interfaces.



After repairing or removing the
protocol for the device, you can re
-
run Desta.bat
LaunchWHC hostname to verify that no more problems are reported.

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September 20
10

Collect logs for support

HP Insight Remote Support software comprises of many different software
components, each with many different log fi
les. This can make it challenging to get
all the relevant log files to HP Support. The following steps will help you in gathering
appropriate log files:

1.

Browse to the
C:
\
Program Files
\
HP
\
Installers
\
InstallationAdvisor

folder. This is
the location where you
r
collectRsLogs.bat

file is placed.

2.

Double
-
click the
collectRsLogs.bat

file to execute it.

3.

A command window appears displaying the execution of the batch file.


Note

Ignore any output about services not running. These are not relevant to the log
file
collection.


4.

When the execution is complete, press any key to continue. This closes the
command prompt window.

5.

This will create a zip file in the
C:
\
temp
\
Tools_Check

folder. This folder will be
created if it does not exist.

6.

To view the logs generated, b
rowse to the
C:
\
temp
\
Tools_Check

folder.

7.

Here, you can view all the log zip files generated till date. The latest zip file can
be attached to a support case and should provide HP Support with all the
supporting data they need to troubleshoot your case.

Insight RSA 5.50 Demo

September 2010


47

D
emo
1
5

—

Collections

Configuring and running data collection for HP
-
UX servers


Note

A valid contract level of Proactive Services or higher is required for HP
-
UX
server

collections.


First, we will transfer the HP
-
UX ACC package from the CMS to the HP
-
UX
server.

1.

From a DOS command window of the CMS, change to the
c:
\
ProgramFiles
\
HP
\
Installers
\
UC
\
ACC
\
HPUX

directory.

2.

Use ftp to connect to your HP
-
UX server from the CMS DOS command window
and login as root.

3.

Create a directory on the HPUX server in the
/tmp

directory called hpuxCfg.

4.

Change to the newly created
/tmp/hpuxCfg
directory on the HP
-
UX server.

5.

Make sure you are in binary mode for ftp.

6.

ftp the most current version of the
rs
-
acc
-
hpux
-
11.X
-
IAA.05.xx.xx.xxx.depot.gz

file to your HP
-
UX Server (where
xx is the current version number available).

7.

Exit ftp.

Installing ACC on the HP
-
UX Server

1.

From your HPUX Server telnet session, change to the /tmp/hpuxCfg directory.

2.

Unzip the depot using the gunzip command.

3.

On your HP
-
UX Server, install the files from

the depot using the swinstall
command.

Setting up trust relationship between the CMS and HP
-
UX Server

In the following steps, you will open an ftp session from your CMS to the HP
-
UX
server and copy the certificate from your HP
-
UX server to your CMS. Then

you will
install your HP
-
UX Server‟s certificate to the CMS.

1.

From a DOS window on your CMS create a directory with the following
command.

mkdir c:
\
temp
\
certs

2.

Change to the created directory.

cd c:
\
temp
\
certs

3.

ftp to your HP
-
UX Server, and login as root.


4.

Change to the /opt/hpsmh/sslshare directory.

cd /opt/hpsmh/sslshare

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September 20
10

5.

Set ftp to binary transfer:

bin

6.

Get the cert.pem file from your HP
-
UX Server and copy it your CMS.

get cert.pem <Your HP
-
UX Server’s system name>_cert.pem

For example, if your HP
-
UX S
erver‟s system name is HPUX
-
01, at the ftp prompt
you would input: get cert.pem HPUX
-
01_cert.pem

7.

Quit ftp.

bye

8.

Close your CMS DOS window. From the Main Menu of HP SIM, select
Options

→

Security

→

Credentials

→

Trusted Systems
.

9.

Click the
Trusted
Certificates

tab.

10.

Make sure the Always Accept option of the Trusted System Certificates screen is
selected and then click Import.

11.

Click Browse to find the certificate in the
c:
\
temp
\
certs
\

directory. Highlight the
certificate file on the Choose File scre
en, and then press
Open
.

12.

The certificate should now appear in the Certificate filename field.

13.

Click
OK

in the Trusted Certificates screen.

14.

The Trusted Certificates screen will appear with the certificate information
appearing as a line in the table.

15.

Fro
m the HP SIM main menu, select Options
→

Identify Systems.

16.

Click Run Now in the Step1: Verify Target Systems screen.

17.

When the task status reports Completed, look through the StdOut section and
verify that SMH trust status is true by scrolling down the St
dOut detail.


Note

If the SMH trust status is false, open the HP
-
UX Server‟s SMH page from HP SIM,
close it, and then run the Identify Systems again for the HP
-
UX server. The SMH
trust status should now be true.


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49

We will now run a server advanced configu
ration collection and verify if it has run
correctly.


Note

Please note that before you can run the Server Advanced Configuration
Collection task, you should go to Remote Support Configuraion & Services
→

Server Services
→

Server Advanced Configuration. Select the HP
-
UX server and
save all changes.


1.

Within HP SIM, select
Task & Logs
→

View All Sched
uled Tasks
.

2.

In the list of available tasks, select Server Advanced Configuration Collection
task, and click Run Now.

3.

The Tas
k Results Status will eventually report Complete when the collection has
finished running. This task takes approximately 9
-
12 minutes to run.

Now, we will verify if the collection was successful.

4.

From the main menu of HP SIM, select
Options

→

Remote Suppo
rt Configuration
and Services
, and click the
Server Services

tab.

5.

Highlight the row associated with your HP
-
UX server and move your mouse over
the green circle with white check mark in the CC column. You should see hover
text indicating the collection was

successful.

6.

Click the green circle with white check mark in the CC column to display
collection information. A small window will appear, providing you access to the
collected information.

7.

Click the provided link, and then click Open to unzip the file. A

number of files
are displayed.

8.

Click the HPUX_FSC_File_System_Configuration file, click Open on the File
Download window, click Yes on the Security Alert window, and then click Yes on
the Security Warning window. At this point, we have verified the colle
ction was
successful and has made it to the CMS.

We will now run a server availability collection and also verify if it has run correctly.

9.

In HP SIM, select
Task & Logs

→

View All Scheduled Tasks
.

10.

In the list of available tasks, select Server Availability Collection task, and click
Run Now. The Task Results Status will eventually report "complete" when the
collection has finished running.

Now, we will verify if the collection was successful.

11.

From t
he main menu of HP SIM, select Options
→

Remote Support Configuration
and Services, and click the Server Services tab.

12.

Highlight the row associated with your HP
-
UX server, and move your mouse over
the green circle with white check mark in the AC column. Y
ou should see hover
text indicating that the collection was successful.

Insight RSA 5.50 Demo

50


September 20
10

13.

Click the green circle with white check mark in the AC column to display
collection information. A small window will appear, providing you access to the
collected information. Click the provided link and then click Open to unzip the
file.

14.

A number of file
s are displayed. Click the index file, click Open on the File
Download window, click
Yes

on the Security Alert window, and then click
Yes

on
the Security Warning window.

15.

It would open a new Internet Explorer window. At this point, we have verified
the Ser
ver Availability Collection was successful and has made it to the CMS.

We will now run a server performance collection and also verify if it has run
correctly.

16.

By default, the Server Performance Collection is set to monitor a system for eight
hours and re
port performance statistics for that monitored period. For this
exercise, we will set the run time to 12 minutes and you will abl
e to enter your
email address.

17.

From HP SIM, click your HP
-
UX Server in the All Systems table to display the
System tab screen.

Click the System Management Homepage.

18.

Click the HP Proactive Analysis Client link under Integrated Agents on the top
left
-
hand side of the SMH home page.

19.

A new window pops up titled Proactive Analysis Client. Locate “Analysis PAC” in
the left
-
hand pane
and click Set dynamic interval.

20.

Set Dynamic Duration to 0 hours and 12 minutes. Click
Save

and close SMH.

21.

Now, to run the collection, select
Task & Logs

→

View All Scheduled Tasks
.

22.

Select Server Performance Collection from the list of tasks, and click
Ru
n Now
.


!

Important

Please ensure that the collection interval is changed back to 8 hours after this
exercise.


Now, we will verify if the collection was successful.

23.

From the main menu of HP SIM, select
Options

→

Remote Support Configuration
and
Services, and click Server Services.


24.

Highlight the row associated with your HP
-
UX server, and move your mouse over
the green circle with white check mark in the PC column. You should see hover
text indicating that the collection was successful.

25.

Click the

green circle with white check mark in the AC column to display
collection information. A small window will appear, providing you access to the
collected information. Click the provided link, and then click Open to unzip the
file.

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September 2010


51

26.

A number of files are di
splayed. Click the index file. Click
Open

on the File
Download window, click
Yes

on the Security Alert window, and then click
Yes

on
the Security Warning window.

27.

It would open a new Internet Explorer window. At this point, we have verified
that the Server

Performance Collection was successful and has made it to the
CMS.

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52


September 20
10

Configuring and running data collection for EVAs

Before running the collection, we will provide authentication details for storage
devices so that the Remote Support Configuration Collecto
r (RSCC) application will
be able to authenticate to each device when requesting a configuration collection.

1.

From the main menu of the CMS‟s HP SIM, select
Options

→

Remote Support
Configuration and Services

→

Storage Services
.

2.

In the Storage Services tab, you can provide authentication details for individual
devices or groups of devices. For the purposes of this exercise, you will provide
authentication details for individual devices.

3.

In the lower half of the screen, make sure
the check box for the EVA is selected.
From the Connection pull
-
down menu, select Element Manager Server. In the
User/Read field, enter the Command View user name. In the Pass/Write field,
enter the Command View password. When you move the cursor from the
Pass/Write field and you will be prompted to re
-
enter the password.

4.

Click Test to verify that the CMS can communicate with Command View. The
status message will indicate the result. Click
Save All Changes
.

5.

Now, to run the collection, select
Tasks & Logs

→

View All Scheduled Tasks
.
Scroll down and select Storage Configuration Collect
ion. Next, click Run Now.

6.

Verify successful completion of the task under the Task Results section and close
HP SIM.

Now, we will verify if the Storage configuration collectio
n is operational.

1.

From the main menu of HP SIM, select
Options

→

Remote Support Configuration
and Services
, and click the
Storage Services

tab.

2.

Highlight the row associated with your EVA and move your mouse over the
green circle with white check mark in t
he CC column. You should see hover text
indicating that the collection was successful.

3.

Click the green circle with white check mark in the CC column to display
collection information. A small window will appear, providing you access to the
collected infor
mation.

4.

Click the provided link, and then click Open to unzip the file. A number of files
are displayed.

5.

Click the
index.xml

file, click Open on the File Download window, click Yes on
the Security Alert window, and then click Yes on the Security Warning
window.
At this point, we have verified the collection was successful and has made it to
the CMS.

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September 2010


53

Configuring and running data collection for SANs

Unlike the Storage Collection, the devices that make up the SAN are not
automatically populated under the SA
N Configuration Collection upon successful
Entitlement. In this simulation, you will be creating a custom SAN configuration
collection.

Creating a Custom SAN Configuration Collection

1.

Click the Customize link under the System and Event Collections panel.

2.

On the Customize Collections screen, expand the
Remote Support Services

→

RSP SAN.

Select the SAN Configuration Collection
option, and click
New
.

3.

Under the New Collection section, select the Choose members individually
option, and select All Systems from
the pull
-
down menu.

4.

Move the SAN devices from the Available Items list to the Selected Members list.
Use the Ctrl key to select each device, and click the double arrow to move from
one list to the other. Click
Save As
Collection. Note that the fiber switc
h should
be discovered and entitled in HP SIM before creating a custom collection.

5.

In the Save As Collection section, enter a name for the collection in the
Collection Name field, select the Existing collection option, scroll down, select
SAN Configuratio
n Collection, and click
OK
. Click
OK

again on the information
window.

6.

Once a SAN collection has been created, you must provide authentication
details for the devices in the collection so that the Remote Support Configuration
Collector application will be
able to access each device when configuration
data is being collected.

Now, you will be Configuring Authentication Details for the Collection Devices.

1.

From the main menu of HP SIM, select Options
→

Remote Support Configuration
and Services
→

SAN Services.


2.

Select the SAN collection that you had created earlier from the RSP SAN
Collection pull
-
down menu.

3.

For the Command View Server, make sure the connection type is "WinHost" and
then key in the command view EVA credentials. Verify successful communication
by clicking Test.

4.

For the SAN switch, select the connection type and enter the credentials. Verify
successful communication by clicking Test.

5.

Click Save All Changes to save the changes.

Now, we will run a SAN Configuration Collection.

1.

In HP SIM, select
Tasks & Logs
→

View All Scheduled Tasks, and select SAN
Configuration Collection from the list of tasks, and click Run Now.

2.

Verify successful completion of the task under the Task Results section.

Insight RSA 5.50 Demo

54


September 20
10

Now we will verify if the SAN configuration collection is

operational.

1.

From the main menu of HP SIM, select
Options

→

Remote Support Configuration
and Services
, and click the
SAN Services

tab.

2.

Highlight the row associated with your EVA and move your mouse over the
green circle with white check mark in the CC column. You should see hover text
indicating that the collection was successful.

3.

Click the green circle with white check mark in the CC co
lumn to display
collection information. A small window will appear, providing you access to the
collected information.

4.

Click the provided link, and then click
Open

to unzip the file. A number of files
are displayed.

5.

Click the index.xml file, click
Open

o
n the File Download window, click Yes on
the Security Alert window, and then click Yes on the Security Warning window.

6.

At this point, we have verified that the collection was successful for the EVA.
Similarly we can verify if the collection was successful

by clicking on the green
circle with white tick for the other devices in the SAN.

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September 2010


55

Configuring and Running P4000 SAN Solutions Collection

From HP SIM, you need to add the P4000 SAN Solution collection credentials to
Remote Support.

1.

Click Storage Services
→

P4000 Family Configuration C
ollections
.

2.

At the P4000 Family Configuration Collections tab, click
New Credential Group
.

3.

Enter the description, username, and password. When the text "confirm
password" appears in the password field, enter the password aga
in.

4.

Select a Credential group and click
Save All Changes
.

5.

When the RSCC Update complete dialog box appears, click
OK
.

6.

To add each device to the daily collection schedule, click Tasks & Logs and
select
View All Scheduled Tasks
.

7.

From the table, select yo
ur
P4000 SAN Solution

task and click
Edit
.

8.

At the Step 1: Select Target Systems screen, select P4000 Family Configuration
Collection from the dropdown and click
Apply

→

Schedule
.

9.

From the Step 2: Schedule Task screen, refine the schedule and click
Done
.

10.

At the All Scheduled Tasks screen, click
Run

Now
.

11.

To run the configuration collection, select
Options

→

Status

Polling

→

HP

Service
P4000 Family Configuration Collection
.

12.

At the Step 1: Select Target Systems screen, select P4000 Family Configuration
Col
lection from the dropdown, click
Apply
, and then click
Run

Now
.

13.

The configuration collection runs and shows the status as Complete.

Next, you need to verify if the P4000 SAN Solution Collection was successful.

1.

Click
Options

→

Remote Support Configuration

and Services
.

2.

Click
Storage Services

→

P4000 Family Configuration Collections
.

3.

Click the check mark to view the collection data. In the new window that opens,
click the link in the popup to download the file.

4.

In the file download window click Open. In
the new window that displays, click
the index.xml file.

5.

Again, click
Open

to open the file.

6.

In the Internet Explorer window, right
-
click the yellow security bar and click
Allow Blocked Content to view the contents. On the security warning dialog box,
cli
ck
Yes
.

This verifies that the P4000 SAN Solution Collection is operational.

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56


September 20
10

Configuring and Running Server Basic Configuration Collection

Configuring the server basic configuration collection

1.

Log in to HP SIM and click
Options

→

Remote Support
Configuration and
Services

→

Se
rver Services

→

Basic Collections
.

2.

Select the check box for the managed device on which you want to run the
collection and click Save All Changes.

When the update is complete, click
OK
.

Running the Server Basic
Configuration Collection

1.

Click
Tasks & Logs

→

View All Scheduled Tasks
.

2.

Select the Server Basic Configuration Collection option and click
Run Now
.
Once the task finishes, the status would change to Complete.

Verify if the Server Basic Configuration Colle
ction was successful.

1.

Click
Options

→

Rem
ote Support Configuration and Services
.

2.

Click the
Server Services

→
Basic Collections
.

3.

Move your mouse pointer to the check mark in the CC column, you should see
hover text indicating that the collection was succes
sful.

4.

Click the check mark to view the collection data. In the new window that opens,
click the provided link to open the file. Next, click the link in the popup to
download the file.

5.

In the file download window click Open. In the new window that display
s, click
the xml file starting with IBI_SNMP.

6.

Again, click
Open

to open the file.

7.

In the Internet Explorer window, right
-
click the yellow security bar and click
Allow Blocked Content to view the contents. On the security warning dialog box,
click
Yes
.

T
his verifies that the server basic configuration collection is operational.

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September 2010


57

Verify Collections with the Installation Advisor

Using InsightRsDataCollectionCheck to verify and/or trigger data collections

1.

To test that monitored systems can run data collectio
ns, browse to the
C:
\
Program Files
\
HP
\
Installers
\
InstallationAdvisor

folder.

2.

Double
-
click the
InsightRsDataCollectionCheck.exe

file to execute it. This will
bring up the following user interface that lists all devices configured to send
collections.

3.

When

the application opens it verifies the results of previously run collections.
The date that the collections were run is displayed in the “Collection Time”
column. You can select all the managed devices listed or a specific managed
device.

4.

At the HP Remote

Support Collection Verification screen, select your managed
device.

5.

Click
Run Collection

and Verify Results of Selected Devices to run a new
collection on every selected device and analyze the results.

6.

Click
Yes

to proceed.


Note

If a collection on a
device takes more than five minutes to run (which is typical of
many mission
-
critical Remote Support Advanced collections), the utility will
indicate that the collection took too long and move on to the next device. The
collection will continue to run in t
he background.


7.

After the collection completes, click
Refresh
. This will display the results and the
time at which the collection is completed.

Any collection that came back empty, was timed out, or was not able to be run will
be highlighted in red. The
specific problem will be listed in the collection_error
column.

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58


September 20
10

Resources

Technical Documentation



Remote Support Information Library, available at:
http://www.hp.com/go/insightremoteadvanced
-
docs

(Select the Remote
Support link) provides:


HP Insight Remo
te Support Advanced CMS Configuration and Usage Guide


HP Insight Remote Support Advanced CMS Prerequisites and Managed
Systems Configuration Guide


HP Insight Remote Support Advanced Important Information: Implementing
Remote Support for EVAs


HP Insight
Remote Support Advanced CMS Registration, Configuration, and
Usage Guide


HP Insight Remote Support Advanced Release Notes


HP Insight Remote Support Advanced: Software Manager Troubleshooting
Guide


HP Insight Remote Support Advanced Security



The HP SIM
Information Library, available at:
http://h18013.www1.hp.com/products/servers/management/hpsim/infolibrar
y.html

provides:


Product literature


Success stories


HP Enterprise library


HP SIM Videos


Reference documentation for installing and configuring HP SIM, using HP
SIM, migrating to HP SIM, and integrating HP SIM with other products


Advanced management features and Man pages


Archives



Analysis Tools link
—

http://h18023.www1.hp.com/support/svctools


Software Information



HP Software Depot:
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?product
Number=RSADVANCED




PSP (ProLiant Support Pack) home page:
http://www.hp.com/servers/psp


Insight RSA 5.50 Demo

September 2010


59

General Infor
mation



HP Insight Management WBEM Providers documentation and downloads
—

http://h18013.www1.hp.com/products/servers/management/wbem/document
ation.html?jumpid=reg_R1002_USEN




In case of installation issues, go to Insight RS Technical Support at
http://www.
hp.com/go/rstechsupport

and use the support contact information.

Installation Queries

For any queries related to installation, refer to Insight RS Technical Support link
.